ServiceNow is a cloud-based platform that offers IT service management (ITSM), IT operations management (ITOM) and IT business management (ITBM) solutions. The Tokyo version of ServiceNow is the latest release of the platform, and it offers a number of new features and enhancements.
One of the major changes in the Tokyo release is the introduction of the “Intelligent Automation” feature. This allows users to automate repetitive tasks and processes using machine learning and artificial intelligence. It also includes a new “Automation Hub” which provides a central location for managing and monitoring automation flows.
Another notable feature in the Tokyo release is the “Customer Service Management” application. This application allows organizations to manage customer service interactions and support tickets in a single, centralized location.
It also includes a new “Knowledge Management” feature, which allows users to create and share knowledge articles and guides to help improve customer service.
One of the main new features in the Tokyo version is the enhanced user interface, which makes it easier for users to navigate and find the information they need. The interface has been redesigned to be more intuitive and user-friendly, with a focus on simplicity and ease of use.
Another new feature in the Tokyo version is the expanded capabilities for incident management. The incident management module has been enhanced to include new features such as incident prioritization, incident escalation, and incident assignment. This makes it easier for IT teams to manage and resolve incidents quickly and efficiently.
The Tokyo version also includes new capabilities for ITOM, such as enhanced monitoring and alerting, as well as integration with other IT management tools. This allows organizations to have a more comprehensive view of their IT infrastructure and proactively identify and resolve issues.
Additionally, the Tokyo version has introduced the idea of “Digital Workflows” which is an intuitive, visual way to automate and streamline workflows across your organization, allowing teams to work more efficiently and effectively.
The Tokyo release also includes a number of other enhancements such as an updated user interface, improved reporting capabilities, and new security features. Overall, the Tokyo release of ServiceNow provides a more powerful and user-friendly platform for managing and automating IT services and operations.
Overall, the Tokyo version of ServiceNow offers a number of new and improved features that can help organizations streamline their IT operations and improve service delivery.