Today we are gonna see what you need to know about ITSM & ITIL and how an intentional approach to both can contribute to the success of your organization.
For organizations which are building or expanding their ITSM offerings, it is very much important to understand the difference between ITIL and ITSM. Because ITIL and ITSM are constantly changing, it’s critical to keep up with the latest technology.
What’s the Difference Between ITIL & ITSM?
ITSM stands for IT Service Management and it refers to the actual practice of managing IT operational services. ITSM refers to all the activities involved in this process like planning, designing, delivering, operating and controlling.
ITSM is customer focused. This plays a vital role on continual improvement. This includes measuring and improving processes, services and infrastructure. By following ITSM efficiency, effectiveness and cost- effectiveness are increased.
Benefits of ITSM
- Prescribed Roles and Responsibilities
- Enhanced services at a low cost
- Productivity is increased
- Capability to identify and address problems
- Customer Satisfaction
ITIL stands for IT Infrastructure Library . By distinction, ITIL may be a best-practices framework for way to line up ITSM in your organization. These processes, procedures, tasks and checklists are not specific to organization. ITIL is divided into a series of 5 core volumes covering a different ITSM lifecycle stage.
- Continual Service Improvement
- Strategy services for IT Management
- Service Portfolio Management
- Financial Management for IT Services
- Demand Management
- Business Relationship Management
- Design Coordination
- Service Catalog Management
- Capacity Management
- Availability Management
- IT service continuity Management
- Supplier Management
- Information Security Management
- Transition Planning and Support
- Change Management
- Asset and Configuration Management
- Release and Deployment Management
- Validation and Testing
- Change Evaluation
- Knowledge Management
- Incident Management
- Request Fulfilment
- Event Management
- Problem Management
- Access Management
- Facilities Management
Continual Service Improvement(CSI):
CSI ensures the organization captures data, information and knowledge from its success and failure. Uses them to continually to improve the efficiency of its processes and service offerings.
Benefits of ITIL
- Strong alignment between the IT and Business
- Cost effective systems for managing demand
- Managing business risk and failure
- Consistent and repeatable processes
IT support organization that follow the majority of ITIL best practices are typically referred to as a Service Desk Solution. When building an IT service management solution, ITIL best practices are the best place to start.
If you are looking to improve your ITSM practices and implemented the best practices from ITIL, you need a too, which is capable of supporting your goals. An ideal ITSM solution is ServiceNow , which provides additional services such fully integrating your asset management, ticketing tool, supporting analysis for your services. With one single service portal, you’ll contour many key ITSM processes and more easily implement ITIL best practices.
The better you perceive the distinction between ITIL and ITSM, the more effectively you’ll be able to arrange and manage all IT processes across your organization. Now that you know all the facts about ITSM and ITIL you can take your decision in implementing the same. The main advantage of implementing ITSM and ITIL is it will help to improve the quality of service and and also increase good customer satisfaction.